The following was written by my colleague Chris Reitermann for Global Entrepreneur and will appear there in Chinese in their next issue.
I just finished attending a range of major events, all focused entirely or partly on the fundamental changes that digital drives in our daily life, marketing and how brands communicate with consumers.
It all started out with Ogilvy’s signature event called VERGE – The Ogilvy Digital Summit. I attended both the signature New York event and the first Greater China Verge held in Hong Kong. VERGE is in its 4th year of existence and has been held in 25 cities around the globe. It has become the preeminent agency lead digital marketing forum for discussion and debate amongst clients and industry experts. The one day event features journalists, analysts, technologists, marketers and publishers, content creators and key Ogilvy thought leaders and clients, presenting engaging and provoking ideas – all related to redefining how brands navigate the digital age.
Attending both the New York and Hong Kong event gave a wonderful reflection of where the two markets stand. While New York was more philosophical and looking out in the future, Hong Kong was much focused on tackling today’s challenges. To me this reflected well the role of digital in both markets. While in the US digital is already the mainstream or getting there in giant steps, here in Asia there is still education needed for giving clients the confidence to shift attention and budgets to where their audiences increasingly spend their time.
New York’s theme was “Dada, Data, Alpha Beta.” Dadaism was an art rebellion, a backslash against the status quo, a breaking free of constraints and conventions. Translated into today’s marketing world it is about dramatically re-thinking traditional methods and models and embrace the new digital world with open arms. We need to come to grips that we’re not talking about a tiny shift, but a dramatic change. Dada reminds us not to foist traditional media notions onto new media platforms. How can brands tap into culture today to create, build, protect and celebrate brands? Data is the new currency of marketing. The internet is swimming in data. We can segment audiences, construct media plans, increase relevance and measure results in ways we never could before. Alpha is about the digital alpha dogs, mavens that spread opinion through the blogosphere, word of mouth, user generated content – the power has shifted to anyone that wants to have an opinion and wants to participate in the dialogue – instant, global, real-time. Brands need to embrace this shift and explore the endless opportunities that can be created through collaboration and co-creation. Perpetual Beta stands for the notion of nothing ever being finished. Digital technology allows us to continuously cut, past, mash-up, redesign and experiment. Don’t wait for the final answer, as it’ll never come. In today’s world we don’t need to get it right at the first time, we can immediately measure, evaluate and optimize. The winners today are fast to market, experiment, involve the consumer and don’t fear failure.
The speakers at Verge in NY all discussed around these topics. One of the most memorable speakers was George Bodenheimer – President of ESPN. He presented ‘the ESPN story’ – from a wild guess that there would be a market for pure sports entertainment in the late seventies to a multibillion dollar cross media franchise of total sports experience. ESPN pretty much transformed television, and has since moved to a variety of digital platforms from mobile to IPTV. His speech was rightly titled as Making the Ordinary EXTRAORDINARY. ESPN is not afraid of failure and is continuously innovating its programming and platforms.
Shelly Lazarus’s – Ogilvy’s Global CEO, proclaimed the creative economy in her speech. The power of ideas is the biggest asset corporations have in today’s digital world. Companies need to put a new value on ideas and innovation. In today’s world where everything can be copied and instantly researched and compared the biggest asset a company has is its brand. Her speech really set the tone for the day and was followed by global brands like Unilever and Cisco discussing their role in this creative economy.
The day went on with thought leaders like John Battelle (author of The Search) and Owen Van Natta, formely Facebook’s Chief Revenue Officer being the Alpha Dogs, discussing how instantaneous the internet has made the world of marketing.
Overall it was a really impressive event with many good thought starters being taken back to China. Only two weeks later Verge moved to Hong Kong for the first ever Greater China Verge. Hong Kong was an ideal location for this event, bringing together leading global and Chinese industry mavericks. The event was held at Cyberport which in itself is a testament to the massive scale changes that digital brings to life. Cyberport is an entire city built on the premise of complete digitization. The opening key note was held by Brian Fetherstonhaugh – OgilvyOne’s Global CEO – and one of the most visible evangelists on digital marketing. He explained to the audience how the traditional notion of the 4 P’s (Product, Price, Place, Promotion) will cease to exist and give way to the 4E’s (Experience, Everyday, Exchange, Evangelism). Brands will need to listen, take a seat at the table and immerse into the consumers world, rather than shouting out loud. He also highlighted the growing “Marketing Confidence Gap” – the phenomena where consumers time and involvement in digital channels is growing disproportional to spending of marketers on these channels. While common belief would be that this gap is getting smaller it is in fact widening. So the consumer is ahead of the marketers it seems.
Kent Lindstrom – President of Friendster, was giving a keynote on social networks. It was extremely insightful to see the drivers and dynamics behind successful social networking sites like Facebook and Friendster. An other interesting perspective was that of several panelists discussing measurement in the digital space. To me a key obstacle for clients not spending or not having enough confidence to spend on online marketing. The panel concluded that standards and industry benchmarks are needed but also highlighted that we do not need to try to transplant traditional measures like GRP to the online world. My colleague Kaiser Kuo moderated a panel with leading Chinese web 2.0 figures like Jay Chang – CEO of 56.com and Wang Xing – Founder of Xiaonei.com, which gave the audience a good insight into the dynamics of the Chinese 2.0 landscape. A third keynote of the day was SY Lau – VP of Chinese Internet giant Tencent. Tencent has taken an active role in driving the development of the Chinese online advertising marketing, and SY gave the audience a first hand view on the depth of offering and innovation at Tencent. Overall the Hong Kong event was very successful and received great praise from all participants and attendees.
After Hong Kong, back to Beijing (didn’t see my kid in 3 weeks) and off to the next event - TENCENT MIND. Tencent pulled together a great event in Beijing with the crème of China’s digital marketing professionals speaking to over 500 people in the audience. The main speaker of the day was Professor Dr. Don Schultz, who told the audience about the new model for integrated marketing communications. He went to an extreme in telling the audience that all his books written about marketing up to date were obsolete and needed to be rewritten in today’s digital world. I wouldn’t quite go that far, but it was certainly a great reminder. The day continued with speakers and insights from brands like Nokia, Nike, media professionals and agency speakers. I had to leave the event early, but heard nothing but great reviews. Next to Shanghai to attend the Ogilvy Worldwide board meeting. Oglvy’s worldwide board came to Shanghai to hold its meeting in recognition of China’s increasing importance to the agency. An entire day was dedicated to one topic – China. While we presented our China plan, we also invited leading industry professionals to present to our board a variety of topics that move China. From Olympics to the economy, the new rich and obviously digital. We were honored to have three leading industry mavericks speaking to the board. Gary Wang – Founder of Tudou.com, David Zhu – CEO of Allyes and SY Lau – EVP of Tencent. It was a great mix of speakers, and our board came away with an entirely new view of the Chinese internet and how it changes not only branding and marketing but also consumers and human interaction. I always find it amazing how westerners coming from a world of Facebook, Google and Yahoo are intrigued by the level of innovation and dynamics unique to China.
Overall the month on the event trail did make one thing clear – digital is here to stay, and while we’re catching up fast in China, the industry still needs to mature. Marketers need to be given the confidence to make drastic shifts. While we’re certainly in BETA mode for some time to come, standards and measurement benchmarks will help give marketers confidence in making decisions towards digital. We have the once in a lifetime chance to go by trial and error, learn as we go. This shouldn’t be seen as an impediment but an encouragement to do things that make a difference.